Samsung Galaxy S20 Ultra 128GB with 12GB RAM Dual SIM Cosmic Black A Grade ( Used )

Warranties

• All products carry a specified written warranty period (exclusions apply to batteries/software in complete units). Contact us during business hours for warranty claims.
• Faulty items upon delivery: Return shipping costs covered by us via Fastway courier. Standard warranty claims require customer-paid returns. Repair/replacement/refund at our discretion.
• Consumer Guarantees Act 1993 (CGA) rights apply. The CGA ensures goods meet acceptable quality, fitness for purpose, and description standards. For CGA inquiries, contact us during business hours.

Warranty Period

• Laptop Screens: 1 year 
• MacBook & Phone Screens: 3 months
• Batteries: 6 months
• Adapters: 1 year 
• Keyboards: 1 year 
• Repairs: 3 months (covers workmanship/parts post-repair) 
• Refurbished Devices: 6 months
• New Devices: 1 year 
• Other Components/Parts: 3 months

Warranty Terms: 

• Warranties cover defects in materials/workmanship, excluding accidental damage or misuse. 
• Proof of purchase required. 
• Warranty period begins on purchase date

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Delivery Times

Once your order is processed and verified, you will receive an email with your order number for easy tracking and future inquiries.

• Order Processing: Orders placed before 2pm on weekdays are shipped the same day. Orders placed after 2pm are shipped the following day. No shipping or processing occurs on weekends and public holidays.
• Delivery Schedule: Typically, packages arrive within 1-2 days after being sent.
• Delays: During peak times, orders may be delayed. Significant delays will be communicated directly. We aim to track and resolve any shipping issues quickly with our service provider, but some delays are beyond our control.

Pickup Orders

For customers choosing pickup orders, please wait for our notification. Once your order is ready, we will contact you by phone. Please come to the store only after you have received this notification.

Returns (Change of Mind):

• Within 7 days of purchase: Full credit if unused and in resalable condition (original packaging intact, no damage/missing parts).
• 7 days to 6 weeks: 80% credit (unused, resalable condition)
• 6 weeks to 3 months: 50% credit (unused, resalable condition)
• After 3 months: No credit.

Faulty Products:

• Report within 7 days of delivery for full credit. Follow brand-specific return procedures.

Conditions:

• All returns require approval. Contact us first for a Return Authorization.
• All items undergo testing/verification before credit is issued.
• Items must be undamaged, complete, and resalable. Opened packaging is allowed if the product is unused.
• Shipping fees are non-refundable. Return shipping costs are your responsibility.

*Credits exclude original shipping charges. Final eligibility determined upon inspection.*